FAQ
We have compiled a list of the most frequently asked questions from our customers for your reference. If you cannot find the answer to your question, please feel free to contact us.
Q: What material are your glass whiteboards made of, and are they durable?
A: Our glass whiteboards are crafted from high-quality tempered glass, which is scratch-resistant, shatterproof, and highly durable. It can withstand frequent writing, erasing, and daily use in busy office, classroom, and commercial environments without easy damage.Most importantly, our glass features high-temperature cured coating, ensuring it remains free from yellowing for eight years.
Q: How do I install the wall-mounted glass whiteboard? Do I need professional tools?
A: Each wall-mounted glass whiteboard comes with a complete set of mounting hardware (including brackets, screws, and installation instructions). Basic hand tools (drill, screwdriver) are required for installation. For complex installations or large-sized boards, we recommend hiring a professional installer to ensure safety and stability.
Q: Are the wheels on the mobile glass whiteboard durable? Is it easy to move?
A: The mobile glass whiteboards are equipped with heavy-duty, lockable castors (wheels) made of high-quality materials. They are smooth to roll on smooth floors (carpet, tile, hardwood) and the lockable design keeps the board stable in place when needed. Moving it between rooms is effortless for one person.
Q: How do I clean the glass whiteboard? Will it get scratched or damaged?
A: We recommend using a soft microfiber cloth and a non-abrasive glass cleaner to clean the surface. Avoid harsh chemicals or abrasive scrubbers. Our tempered glass surface is specially treated to be scratch-resistant, so regular cleaning with proper tools will not cause damage or scratches.
Q: Can I customize the size, color, or design of the glass whiteboard?
A: Yes, we offer custom solutions for both mobile and wall-mounted glass whiteboards. You can choose from standard sizes or request custom dimensions, and we provide multiple color options for the glass (clear, frosted, colored) and frame (aluminum, metal) to match your space’s decor and branding.
Q: What accessories are available for your glass whiteboards?
A: We offer a full range of complementary accessories, including non-toxic glass whiteboard markers (dry-erase), magnetic erasers, magnets, wall mounting kits, and replacement castors for mobile models. These can be purchased separately or bundled with your whiteboard order.
Q: What spaces are the mobile and wall-mounted glass whiteboards suitable for?
A: Mobile glass whiteboards are ideal for flexible spaces such as meeting rooms, training centers, co-working offices, and classrooms where you need to reposition the board easily. Wall-mounted models are perfect for fixed spaces like permanent offices, lecture halls, and conference rooms to save floor space.
Q: Can the glass whiteboard be used with all types of dry-erase markers?
A: Our glass whiteboards are compatible with standard dry-erase markers water-based. We recommend using markers specifically designed for glass surfaces to ensure smooth writing and easy erasing without leaving residue.
Q: Is the glass whiteboard magnetic? Can I attach documents or magnets to it?
A: We offer non-magnetic and magnetic glass whiteboard options for both mobile and wall-mounted models. The magnetic version allows you to attach magnetic documents, photos, and accessories securely to the surface.
Q: What is your warranty policy for the glass whiteboards?
A: We provide a 2-year warranty for all our glass whiteboards, covering manufacturing defects in the tempered glass, frame, and functional parts (e.g., castors for mobile models, mounting hardware for wall-mounted models). The warranty does not cover accidental damage, improper use, or normal wear and tear from daily use.